Klatch Coffee - Fontana Sprouts

Krystal Foster Edited 6 months ago

Let me start off by saying this is more about the change in management. I am a faithful customer. So faithful this location's veteran employees like Malissa know me by name. However, since I haven't seen the veteran employees or the former manager (the gentleman with glasses), things have gone DOWNHILL. The new employees while nice, they do not have the experience to deal with certain things/problems. They should always have someone who has been with the company for a while to assist them. I have had several errors with my orders recently. Including today when I placed my order and I was charged for a whole different drink. Management wasn't there, she had to call management, still couldn't fix it and now I have to wait until management gets into the store to fix my order to refund me my money. That's if she (the manager) remembers. Every time the new manager is in, things get backup. There is always a line because for some reason she is the only one who handles the espresso machine. So more than likely I will have to call to make sure she REFUNDS MY MONEY. This location used to run like a well-oiled machine and now its unorganized. Cold brew not working, decaf not ready, orders no

Anna 7 months ago

Me and my husband come to this location on a regular basis and usually have a good experience. It is sometimes busy and I wait longer than I would like but the girls who work here are very sweet and apologize every time which is why I was so disappointed today. I waited almost 15 minutes for a drink. There was only one girl who is usually there making all the drinks while a guy was running around her doing stuff . Meanwhile, another girl I have only seen once or twice before was just there and didn’t step in to help at all. At one point, we all saw the girl making drinks burn her hand pretty badly it looked like. We all saw the water go all over her and still kept going, no one jumped in to help her. Me and another gentleman who watched were telling her what to do when she got home to help the burn. I understand that there can be a wait sometimes, and I’ve experienced that here before, but please help your employees and schedule better.

Collette Richey a year ago

The workers here are all so nice, I'm a regular and they know my order by heart, they always ask me about school or what I'm learning now. Always so supportive. The drinks here are also amazing, I always get a Matcha over ice, and they never fail me! I only wish is for them to bring the Ube cold foam! I was addicted to that stuff!

Angela Lopez a year ago

Cashier and barista were so helpful and friendly. They recommend the iced crème brûlée and it was amazing. I told them I was craving something creamy and sweet and this was perfect. Would highly recommend, coffee is good quality and very tasty

Carrine Thomas Edited a year ago

Very conveniently attached to Sprouts. They are cashless, so be sure to have another form of payment. For hot coffee, they also have only 2 sizes. (I didn’t pay attention for cold drinks.) It’s probably been a few years since I had Klatch. I do recall liking the coffee. There locations are usually out of my way when it’s time for coffee. I got a hot lavender latte and it was absolutely delicious. I’ve been thinking about it everyday since I had it.